RETURN POLICY
This policy covers how to cancel orders and return items purchased from Relativetry.
Cancellation
You may cancel an order only if it has not yet shipped or entered production. When you request cancellation under those conditions, Relativetry issues a full refund. Cancellation is not possible once the order ships.
Returning an item
You may initiate a return within 14 days of receiving the item. The item must be unused, in the same condition as when delivered, and packed in its original packaging. You must provide a receipt or other proof of purchase. Returns that arrive after 14 days, or that show signs of use, damage, or missing packaging, will not be accepted.
What happens after we receive it
After Relativetry receives your returned item, we inspect it against the eligibility criteria. We then send an email confirming receipt and indicating whether your return is approved or rejected. Approved refunds are credited to the original payment method.
When your refund is delayed
If your refund does not appear within the expected timeframe:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank.
- If unresolved after these steps, email cs@relativetry.com.
Where to send it
Do not send returns to a manufacturer or transit station. Before shipping your return, contact Relativetry Customer Service at cs@relativetry.com to obtain the correct return address.
We handle every return carefully — and rely on you to send items back in sale-ready condition. Questions? We’re at cs@relativetry.com.