PRIVACY POLICY
Relativetry holds your personal data with care, using it only for clear purposes and keeping it only as long as needed — always respecting your autonomy and rights.
How We Hold Your Data
We treat your personal data as entrusted to us — not collected by default, but gathered intentionally and purposefully. Every piece of information we process is tied to a defined function within our operations, and we limit access internally to those who need it to carry out that function.
When & Why We Collect It
We collect personal data in specific situations: when you create an account, make a purchase, contact customer support, use our online help tools, or participate in surveys. This includes billing and shipping details, payment information (such as card numbers), authentication data, and device identifiers like IP address, operating system, browser type, and approximate location (derived from GPS or IP where available).
We do not collect data without reason. Each collection event serves one or more of these core aims: verifying identity, fulfilling orders, supporting service functionality, detecting fraud, or improving product safety and reliability.
How We Protect & Limit Its Use
We apply technical, administrative, and physical safeguards to protect your data from unauthorized access or misuse. Our internal policies restrict data handling to personnel with verified operational need, and we enforce purpose-bound use — meaning no data is repurposed outside the scope for which it was originally obtained.
We do not use personal data for automated decision-making that produces legal or similarly significant effects on you, unless required by law or explicitly permitted under applicable rules.
Who Else Sees It — And Why
We share personal data only when necessary and justified:
- With trusted service providers who help us deliver, secure, or improve our products — strictly under contractual obligations limiting their use;
- With affiliated companies, solely to support unified operations;
- In connection with business transfers — such as mergers or acquisitions — where all personal data may be transferred to the relevant third party;
- When legally required — including in response to valid legal process, court orders, or requests from public authorities — always limited to what is proportionate and lawful;
- Where needed to enforce our terms, investigate fraud, or protect our rights, users, or operations — done only after careful internal assessment.
We never sell your personal data. We never share it with third parties for their independent marketing purposes — unless you give prior express consent.
Your Control Over It
You have the right to access, correct, delete, restrict, or object to the processing of your personal data. You may also request a portable copy of your data in a structured, commonly used format.
When you exercise any of these rights — to access, correct, delete, restrict, or object — Relativetry will respond in less than 30 days. Where applicable laws or regulatory requirements allow or require refusal, we will explain the basis for that decision.
For uses requiring prior express consent — such as marketing communications or personalization — you may withdraw that consent at any time by contacting us.
What Happens If You’re Under 16
Our services are intended for adults. Relativetry does not intentionally collect personal data from children under 16 — nor from anyone below the equivalent minimum age depending on the jurisdiction. If we learn that we have collected personal data of a child under 16, we will delete it as soon as possible.
If you believe a child under 16 has shared information with us, please notify us immediately.
How Long We Keep It
We retain your personal data only as long as it is necessary to fulfill the purposes outlined in this Privacy Statement — whether to complete a transaction, provide support, meet legal obligations, or resolve disputes. We do not keep data longer than required — unless a longer retention period is required or permitted by law.
How This Policy Changes
We may update this Privacy Statement to reflect changes in law, technology, or our practices. Any revision takes effect on the date stated at the top of the updated version. Continued use of our services after that date means you accept the revised terms.
How to Reach Us — With Confidence
To submit a privacy-related request — including access, correction, deletion, restriction, objection, or withdrawal of consent — please email us at cs@relativetry.com.
To protect your privacy and security, we may ask for reasonable verification of your identity before acting on your request. This step ensures that only you — or someone authorized by you — can access or change your personal data.